Orders are shipped on business days only, from our warehouse in the UK.

Those in UK mainland can expect to receive orders in 3-5 business days.

During peak periods delivery may take longer than usual. Please allow additional time to receive your order.

Once you place your order, it takes 1-2 business days for our warehouse to process and send it.

As soon as your order is shipped, you’ll receive a confirmation email with a link to track its progress.

All RUNITUP orders are currently shipped via Royal Mail who will fulfil the order delivery on our behalf. You will also receive notifications regarding updates on your delivery.

Unfortunately, we do not deliver to P.O. boxes.

PAYMENTS,

Acceptable payment methods include, but are not limited to, Visa, MasterCard, American Express, Visa Debit, Apple Pay, PayPal and RUNITUP Gift Cards. We cannot split payments between credit cards. 

RETURNS POLICY

RETURN TIMEFRAME

Please take a look to ensure your return is accepted and processed within our returns policy. 

UK: You have 21 days from the date your order was placed to return it for a refund or an exchange.

International: You have 30 days from the date your order was placed to return your order for a refund or an exchange.

RETURN FEES

Returns will need to be shipped via your own chosen method.

Fees will vary between each shipping provider so please check directly with your chosen provider for pricing.

We also advise to keep your returns receipt safe until we confirm receipt of your return.

Returns address:

ORIGINAL CONDITION

Hygiene and customer safety is really important to us, therefore please do your best to try on, handle and repackage items with care. Items must be returned back to us in their original condition - unworn, undamaged, free of makeup, pet hairs, deodorant, perfume and must have all original tags, stickers and/or ribbons attached. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to refusal.

NON-RETURNABLE ITEMS

Whilst returns are an important part of the retail process, not all items can be returned back to us. Our non-returnable items include Socks, Fitness Equipment and Water Bottles.

RETURN OUTCOMES

Returned items may be eligible for a refund or exchange* providing your return is in line with the rest of our policy.

If your order was originally purchased with a gift card and you select 'refund to original payment method', your refund will be added back onto the balance of your gift card.

*Exchanges are dependant on stock availability. Non-returnable items won't be available for return. Items must be returned within the relevant return timeframes and policies specific to store credit, exchange and refunds.

PROCESSING TIME

We aim to process all returns within 6 days (UK) / 25 days (International) of delivery to us, providing there are no issues with the return. Refunds will be processed back to your original method of payment. Exchanges will be automatically processed as a new order and shipped out to you on standard delivery.

We'll email you once we've received and processed your return.

UNREASONABLE CLAIMS / FAIR USE POLICY

Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, ordering and returning higher than the average return rate (our team have the right to increase the fee it costs to return your items), unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods or returning items worn/used and not matching what was originally ordered. 

If you return items that do not match what you originally ordered, we reserve the right to take legal action against you. This includes returning items that are significantly different from what you purchased or attempting to return items that do not belong to the company. 

RESPONSIBILITY

Returned items are your responsibility until they reach us, so make sure they're packed up securely and can't get damaged on the way!

If the garment that you're returning has several parts or accessories, please ensure these are all included in your return otherwise we hold the right to refuse. 

As the parcel remains your responsibility until it arrives back with us, ensure that you retain your proof of postage and any tracking information provided in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Please return each individual order separately. We are unable to process your return if two or more orders are returned within the same parcel.